94win Privacy Policy
— Your Data, Our Responsibility

1 Introduction

This Privacy Policy ("Policy") is issued by 94win ("we", "us", "our"), the operator of the online casino and sports betting platform accessible at https://94win.im. This Policy describes how 94win collects, uses, stores, shares, and protects personal information relating to registered players, visitors, and any other individuals who interact with the 94win Platform ("you", "your").

By creating an account on 94win, making a deposit, placing a bet, or simply browsing the Platform, you acknowledge that you have read and understood this Privacy Policy. Use of the Platform constitutes your acceptance of the data practices described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform immediately.

94win is committed to handling your data responsibly. We have appointed an internal data point-of-contact who oversees data protection compliance and can be reached via the contact details set out in Section 14 of this Policy.

2 Personal Data We Collect

94win collects several categories of personal data depending on the nature of your interaction with the Platform. The table below summarises the main categories and specific data points collected:

We do not intentionally collect sensitive personal data beyond what is required for identity verification and AML compliance purposes. Where sensitive data — such as a copy of your CNIC — is collected, it is handled with heightened security controls and access restrictions.

3 How We Collect Your Data

94win collects personal data through the following channels and mechanisms:

3.1 Direct Collection

The majority of data we hold about you is provided directly by you during the following interactions:

• Completing the account registration form on the 94win Platform;
• Submitting identity and address documents during KYC verification;
• Entering payment details when making a deposit or requesting a withdrawal;
• Contacting our customer support team via live chat or email;
• Participating in surveys, promotions, or feedback requests.

3.2 Automatic Collection

When you access the Platform, certain technical data is collected automatically through standard web technologies including cookies, server logs, and analytics tools. This includes your IP address, the pages you visit, the time and duration of your sessions, and device and browser information. This data helps us maintain Platform security, diagnose technical issues, and understand how our services are used.

3.3 Third-Party Sources

In limited circumstances, 94win may receive data about you from third-party sources, including:

• Payment processors such as JazzCash and EasyPaisa, to verify transaction authenticity;
• Identity verification service providers used during the KYC process;
• AML screening databases used to fulfil our anti-money laundering obligations;
• Game providers, where technical data relating to your gameplay sessions is passed to 94win for dispute resolution or auditing purposes.

4 How We Use Your Personal Data

94win uses your personal data for the following specific purposes. We will not use your data for any purpose that is incompatible with those listed below without first notifying you and, where required, obtaining your consent.

• Account creation and management — to create, maintain, and secure your 94win account and to authenticate your identity at login;
• Transaction processing — to process PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Bank Alfalah;
• KYC and identity verification — to verify your age (21+), identity, and Pakistani residency status in compliance with our obligations;
• AML and fraud prevention — to screen transactions and account activity for signs of money laundering, fraud, or other prohibited conduct;
• Customer support — to respond to your queries, complaints, and account-related requests in a timely and effective manner;
• Responsible gaming — to monitor account activity for indicators of problem gambling behaviour and to administer deposit limits, cooling-off periods, and self-exclusion requests;
• Promotional communications — to send you information about bonuses, promotions, and platform updates, where you have opted in to receive such communications;
• Platform improvement — to analyse usage data and identify improvements to the 94win Platform's performance, design, and game offering;
• Legal compliance — to fulfil our obligations under applicable law and to cooperate with regulatory authorities where lawfully required.

5 Legal Basis for Processing

94win processes your personal data on one or more of the following legal bases, depending on the specific purpose of processing:

• Contractual necessity — processing is required to perform the contract between you and 94win, including account management, payment processing, and game provision;
• Legal obligation — processing is required to comply with applicable legal and regulatory requirements, including KYC, AML, and age verification obligations;
• Legitimate interests — processing is necessary for 94win's legitimate business interests, such as fraud prevention, Platform security, responsible gaming monitoring, and service improvement, provided those interests are not overridden by your data protection rights;
• Consent — where processing is not covered by the bases above, we will seek your explicit consent before processing. You have the right to withdraw consent at any time without affecting the lawfulness of prior processing.

6 Data Sharing & Disclosure

94win does not sell, rent, or trade your personal data. We share personal information only in the following circumstances and only to the extent necessary for each stated purpose:

6.1 Service Providers

We share data with carefully vetted third-party service providers who assist in delivering the 94win Platform. These include payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), identity verification providers, game studios and aggregators, cloud hosting providers, and customer support tooling vendors. All service providers operate under data processing agreements that restrict their use of your data to the specific service they provide to 94win.

6.2 Regulatory & Legal Disclosure

94win may disclose personal data to regulatory authorities, law enforcement agencies, or courts where we are required to do so by applicable law, court order, or in connection with the investigation of fraud, money laundering, or other criminal activity. In all such cases, we disclose only the minimum data necessary to fulfil the legal obligation.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of 94win's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and of any material changes to how your data is handled as a result.

7 Cookies & Tracking Technologies

94win uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the Platform. Cookies allow the Platform to recognise your device on subsequent visits and to maintain your session while you are logged in.

7.1 Types of Cookies We Use

• Essential cookies — required for the Platform to function correctly, including session management, login authentication, and security features. These cannot be disabled without breaking core Platform functionality;
• Analytics cookies — used to collect aggregated, anonymised data about how visitors interact with the Platform, helping us identify performance issues and improve the user experience;
• Preference cookies — used to remember your Platform settings and preferences, such as language selection and display options;
• Fraud prevention cookies — used to detect and prevent fraudulent account activity, including multi-accounting and automated bot behaviour.

7.2 Managing Cookies

You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may limit the functionality of the 94win Platform. Most modern browsers provide options to view, manage, and delete cookies through the browser's privacy or settings menu. Continuing to use the Platform without adjusting your browser settings constitutes acceptance of our use of cookies as described in this section.

8 Data Retention

94win retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law or regulatory obligation. The following general retention periods apply:

• Account and identity data — retained for the duration of your account and for a minimum of five years following permanent account closure, in line with standard AML record-keeping requirements;
• Financial transaction records — retained for a minimum of five years from the date of the transaction;
• Customer support communications — retained for two years from the date of the last interaction;
• Technical and usage data — retained for up to twelve months in identifiable form, after which it is aggregated and anonymised for analytical purposes;
• Marketing preferences and consent records — retained for the duration of your account or until consent is withdrawn, whichever is earlier.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised such that it can no longer be attributed to an identifiable individual.

9 Your Data Rights

You have a number of rights in relation to the personal data that 94win holds about you. These rights are described below. To exercise any of these rights, please contact the 94win support team using the details in Section 14. We will respond to all valid requests within 30 days.

Please note that some rights are subject to limitations. For example, we may be unable to delete certain data where we are required to retain it by law. Where we are unable to fulfil a request in full, we will explain the reason in writing.

10 Data Security

94win implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and the 94win Platform;
• Encryption at rest for sensitive personal and financial data stored on 94win servers;
• Role-based access controls ensuring that only authorised personnel with a legitimate need can access personal data;
• Regular security assessments and vulnerability scanning of Platform infrastructure;
• Two-factor authentication options available to all registered players to protect Account access;
• Staff training on data protection obligations and secure data handling practices.

While 94win employs robust security measures, no system is entirely immune to risk. You are responsible for keeping your own Account credentials secure. If you believe your Account has been compromised, contact our support team immediately at [email protected].

11 Children's Privacy & Age Restriction

Age verification is a mandatory step in the 94win registration and KYC process. All players are required to confirm their date of birth at registration, and documentary proof of age — in the form of a Pakistani CNIC — is required before any withdrawal is processed. Where 94win discovers or has reasonable grounds to suspect that an account has been registered by a person under 21 years of age, the account will be immediately and permanently closed and all data associated with it will be handled in accordance with applicable legal requirements.

If you believe that a minor has registered on the 94win Platform, please contact our support team immediately at [email protected] so that appropriate action can be taken without delay. We take our obligations to prevent underage gambling extremely seriously and invest in ongoing age verification systems to uphold them.

12 Third-Party Links

The 94win Platform may, from time to time, contain references to third-party game providers whose software is integrated into the Platform. While 94win carefully selects its game and payment partners, please be aware that third-party services operate under their own privacy policies, which are separate from this Policy.

94win is not responsible for the privacy practices of third-party providers. We recommend that you review the privacy policies of any third-party service you interact with in connection with the Platform. This Policy applies solely to data processed by 94win directly and does not extend to data processed independently by third-party providers on their own systems.

13 Changes to This Privacy Policy

94win reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify registered players by email to the address associated with their Account and by displaying a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this page will be revised each time the Policy is amended. We encourage you to review this Policy periodically to stay informed of how 94win protects your information. Continued use of the Platform following the effective date of an updated Policy constitutes your acceptance of the revised terms.

If you have questions about any proposed or enacted change to this Policy, please contact us using the details in Section 14 below before continuing to use the Platform.

14 Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how 94win handles your personal information, please get in touch using the following details:

For responsible gaming enquiries or to request self-exclusion from the Platform, please visit our dedicated Responsible Gaming page. For general platform rules, refer to our Terms & Conditions.